Privacy Policy

This Privacy Policy describes how Fazley® Guitars, Banjo, Classic Series Bass, Digital Piano (“Fazley®“, “we“, “us“, or “our“) collects, uses, and shares information about you when you access or use our website at fazley.co.uk (the “Site“) or otherwise interact with us.

Please read this Privacy Policy carefully. By visiting the Site or otherwise interacting with us, you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not access or otherwise use the Site or interact with us.

Information We Collect

We collect information about you directly from you and automatically through your use of the Site.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, participate in an offer, survey, contest or promotion, place an order, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information, and any other information you choose to provide.

Information We Collect Automatically

We automatically collect certain types of usage information when you access or use the Site. For example, we may collect your IP address, device and browser information, referring web page, pages accessed, links clicked, searches, and other user activity information in connection with your use of the Site. We may collect analytics data or use third-party analytics tools to help us analyze traffic and usage trends.

We may use cookies, web beacons, locally shared objects (flash cookies), SDKs, pixels, and other tracking technologies to collect information about your use of the Site and other websites and online services. Our third-party advertising and analytics partners may use these technologies to collect information about your online activities over time and across different services.

Our server, network, and system logs may include information such as device type, operating system version, IP address, access dates and times, activities during your visits, among other information.

How We Use Your Information

We use your information for a variety of business purposes, including to:

  • Provide, operate, maintain, and improve the Site
  • Enable you to access and use the Site
  • Process and complete orders and transactions
  • Communicate with you about your account, orders, transactions, and questions
  • Send you informational and promotional content, newsletters, offers, and other information we think may interest you
  • Personalize your experience and understand users
  • Monitor and analyze Site usage and trends
  • Perform analytics and administer surveys and questionnaires
  • Protect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with our legal obligations
  • Recruit and hire, if you apply for a job
  • Accomplish our business purposes and objectives

How We Share Your Information

We may share your information in the instances described below. For further information on your choices regarding your information, see the Your Choices and Rights section.

Service Providers

We may share your personal information with third-party companies and individuals that perform services on our behalf, such as payment processing, order fulfillment, marketing, analytics, customer service, fraud prevention, and legal services. These third parties will access your personal information only to perform services on our behalf, and we require them to agree to protect the confidentiality and security of your data.

Business Transfers

If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.

To Comply with Laws

We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights or the rights of third parties.

With Your Consent

We may share your information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.

Third-Party Sites and Services

The Site may contain links to third-party websites, applications, services, social media features, or other features. Links to third-party features are not endorsements. We are not responsible for the privacy practices of these third parties. When you click on links or interact with third-party features, you should review their privacy policy before providing them with information.

Online Advertising and Analytics

We participate in online advertising and analytics programs which aim to better understand site visitors, find new audiences, and provide relevant advertising. These programs are managed by third-party companies who may use cookies, web beacons, SDKs, and other tracking technologies to collect information about your browsing behavior anonymously. The information collected through these programs is aggregated across all site visitors and does not contain personally identifiable information. However, you may opt-out of data collection by certain third-party programs as described below.

Your Choices and Rights

Marketing Communications

You can opt-out of non-essential marketing communications such as promotional emails through the unsubscribe link within each email, updating your account preferences, or contacting us with your request. Your account will be updated to opt you out in a reasonable timeframe. Please note you may continue to receive transactional and account-related emails.

Location Preferences

You can enable or disable location services when accessing the mobile version of the Site through your device settings or app permissions.

Cookies

Most web browsers are set to accept cookies by default. You can remove or reject cookies in your browser settings. Please note that removing or rejecting cookies could affect the availability and functionality of the Site.

Advertising and Analytics Opt-Outs

Some analytics providers we partner with provide options to opt-out of analytics tracking. We do not control these opt-out links or whether the third parties honor them.

  • Google Analytics: https://tools.google.com/dlpage/gaoptout

Do Not Track

Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. Note there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.

Your Rights

In accordance with applicable law, you may have the right to request access to, deletion of, and updates to certain of your information. You may exercise these rights by contacting us as indicated at the end of this Privacy Policy. Please note requests may be limited by law.

Security of Your Information

We use administrative, technical, and physical security measures to protect your information. While we work to protect the security of your information, no security measures are perfect or impenetrable. We cannot control the actions of other users or third-party websites and applications integrated into or linked from the Site. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request information about the personal information (if any) we disclose to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of categories of personal information that was shared and the names and addresses of third parties with which the information was shared. To request this information, please submit your request in writing to the address at the end of this Privacy Policy.

Per California law, we provide below a table detailing the categories of personal information we have collected, disclosed for a business purpose, sold, or used for business or commercial purposes as those terms are defined under California law. Please see the other sections of this Privacy Policy for additional details regarding the categories in the table below.

Categories of Personal Information Collected:

  • Identifiers (name, address, IP address, etc.)
  • Commercial information (orders, transactions, etc.)
  • Internet or network activity information
  • Geolocation data
  • Inferences drawn from the above categories

Categories of Personal Information Disclosed or Sold:

  • Identifiers
  • Commercial information
  • Internet or network activity information
  • Geolocation data
  • Inferences drawn from the above categories

Categories of Personal Information Used for Business Purposes:

  • Identifiers
  • Commercial information
  • Internet or network activity information
  • Geolocation data
  • Inferences drawn from the above categories

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. If we make any material changes, we will provide notice through the Site or by other means. Your continued use of the Site or interaction with us after the effective date will confirm your acceptance of the revised Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy or our information collection, use, or sharing practices, please contact us at:

Fazley® Guitars, Banjo, Classic Series Bass, Digital Piano
Attn: Privacy
123 Music Way
London, UK WC2H 9SE
[email protected]

This Privacy Policy is effective as of January 1, 2023.